When it comes to protecting your home and everything in it, Choice Home Warranty has remained a trusted name for years. In 2025, the company took another leap forward by celebrating excellence in customer service, innovation, and coverage through the Choice Home Warranty Awards. These annual honors highlight the best of the best in the home warranty space — recognizing agents, service technicians, regional offices, and even customer success stories.
But what exactly happened at the 2025 Choice Home Warranty Awards? Who were the standout winners? And why should homeowners and real estate professionals alike take notice? In this detailed roundup, we’ll explore every corner of this prestigious event and what it means for you as a consumer.
What Are the Choice Home Warranty Awards?
The Choice Home Warranty Awards are a set of annual accolades distributed by the company to recognize excellence across multiple areas of service. These awards shine a spotlight on standout individuals and teams who have demonstrated exceptional performance, customer dedication, and innovation in the home warranty industry.
Started in 2020, the awards aim to:
- Inspire higher levels of service among technicians and support staff.
- Highlight real customer experiences that reflect the values of the company.
- Reward strategic partnerships with realtors and brokers.
- Celebrate regional teams and offices that consistently go above and beyond.
By 2025, these awards had grown into a hallmark event in the home warranty space — garnering attention from industry professionals and customers nationwide.
A Star-Studded 2025 Ceremony: A Virtual Yet Impactful Celebration
Although the 2025 awards were once again held virtually, the atmosphere was anything but distant. With a fully interactive live stream, engaging speakers, and real-time audience participation, the ceremony drew thousands of live viewers and tens of thousands more in the days that followed.
Hosted by industry influencers and executives from Choice Home Warranty, the ceremony included:
- Recognition of top-performing employees and service providers
- Surprise announcements of expanded coverage options
- Customer testimonials and video submissions
- Exclusive previews of upcoming technology upgrades in claims processing
The event wasn’t just a celebration — it was a forward-looking showcase of the company’s growing vision.
Major Categories of the 2025 Choice Home Warranty Awards
Let’s break down the key categories that were honored at this year’s awards:
1. Top Service Technician of the Year
This prestigious award went to Carlos Ramirez of Phoenix, Arizona, who completed over 1,200 service requests in 2024 with a 98% satisfaction rating. Customers praised Carlos for his punctuality, empathy, and technical expertise, especially in handling complex HVAC systems.
2. Customer Excellence Award
A heartfelt moment came when Linda Harris, a single mother from Ohio, received this award. Her story of how a broken water heater was fixed within 24 hours — during a winter storm — resonated deeply with the judges and audience alike.
3. Realtor Partner of the Year
Real estate partnerships are vital to home warranty integration, and this year’s award went to Shelley Brooks from Houston. Shelley consistently bundled home warranty coverage into property sales, enhancing peace of mind for her clients.
4. Regional Office of the Year
The Atlanta Regional Office took home this honor for exemplary claims processing speeds, technician coordination, and stellar customer communication. Their innovations in AI-based appointment scheduling played a big role in reducing customer wait times.
5. Innovation in Service Award
The award for innovation went to the tech team that introduced the SmartClaim Tracker, a new digital tool that allows users to follow each stage of their repair process in real-time — from claim submission to technician arrival and job completion.
These categories reflect the brand’s dedication to quality, technology, and service integrity.
What Set the 2025 Awards Apart?
The 2025 edition of the Choice Home Warranty Awards stood out for several reasons:
Inclusion of Customer Voting
For the first time ever, customers had the opportunity to vote for their favorite technician and service experience. Over 15,000 votes were cast through the Choice Home Warranty app and website — showing that the voice of the consumer matters more than ever.
Real-Time Recognition
Winners received surprise door deliveries with trophies, gift baskets, and company swag — all captured via live video feeds. It brought a personal touch to an otherwise digital event.
This brand-new award honored James Patel, who retired in January after 25 years of service with the company. His contributions to technician training and service integrity have helped shape company values for decades.
Why the Choice Home Warranty Awards Matter to Homeowners
You might be wondering — why should the average homeowner care about these awards? Here’s why:
They Reflect Real Service Standards
These awards aren’t just symbolic. They’re based on real metrics — like response time, satisfaction ratings, and claim resolution success. That means the winners represent the gold standard of home warranty services that you can expect when choosing Choice.
They Help You Make Informed Choices
If you’re deciding between multiple home warranty companies or wondering whether to renew, the Choice Home Warranty Awards highlight exactly where this company excels. Transparency, innovation, and customer-first thinking are central themes.
They Build Trust
In an industry often plagued by skepticism, showcasing genuine customer stories, technician heroics, and responsive support teams is a powerful trust-builder. These awards validate the company’s efforts to raise the bar in the home protection industry.
What’s Next for Choice Home Warranty?
With the 2025 awards wrapped up, Choice Home Warranty is already focusing on the future. Here are some big developments expected later this year:
- Enhanced coverage plans for smart home devices and solar systems.
- AI-powered diagnostics to pre-emptively identify home system failures.
- Expansion into new markets, particularly in the Midwest and Northwest.
- Improved mobile app experiences for both technicians and homeowners.
All these changes aim to create a more seamless, more intuitive experience for customers — reinforcing why the company continues to lead the way in home protection services.
How to Get Involved in Next Year’s Awards
Want to nominate someone or your own story for the 2026 Choice Home Warranty Awards? Here’s how:
- Join the Choice Community – Customers with active plans can opt into the newsletter and award notifications.
- Submit a Testimonial – Through the official website, share your service story. Both written and video submissions are accepted.
- Vote When It Opens – Follow Choice on social media and in-app alerts to know when customer voting goes live.
Whether you’re a technician, realtor, or homeowner, your voice matters in shaping the future of this award program.
Conclusion:
The 2025 Choice Home Warranty Awards were more than just an internal celebration — they were a reflection of the company’s dedication to transparency, innovation, and exceptional service. From honoring real people making a difference to unveiling tech-forward solutions for the future, the awards painted a promising picture for the home warranty space.
For homeowners, these awards serve as a benchmark of quality. For professionals in the industry, they represent an opportunity to strive for greatness. And for the company itself, they are a reminder of the commitment it has made — not just to homes, but to the people inside them.
Whether you’re looking for reliable protection or are already a part of the Choice Home Warranty family, one thing is clear: the best is yet to come.
